Repair Assistance Request Form
Common Issues & Possible Solutions
If you are experiencing one of the below issues, click to expand and follow the possible solution steps.
Otherwise, use the below form to report your issue.
Otherwise, use the below form to report your issue.
Keyboard is not working
If the keyboard is not working, the unit may be in tablet mode. This means the unit thinks you only want to use the touch screen and not the actual physical keyboard.
To switch back to using the actual physical keyboard...
1. Tap the square icon at the lower right corner of the screen
2. Tap on the "Table mode" block to deselect it and tell the unit you want to use the actual keyboard
3. Tap anywhere on the screen "desktop" area to close the menu
4. Now you should be able to use the physical keyboard, but if you still cannot use it, fill out the form to the left to report the issue.
To switch back to using the actual physical keyboard...
1. Tap the square icon at the lower right corner of the screen
2. Tap on the "Table mode" block to deselect it and tell the unit you want to use the actual keyboard
3. Tap anywhere on the screen "desktop" area to close the menu
4. Now you should be able to use the physical keyboard, but if you still cannot use it, fill out the form to the left to report the issue.
Need to download teams onto a computer or smartphone?
how to join a teams video meeting on a Computer
How to Join a Scheduled Video Meeting on a Computer
1. Find meeting in the Calendar tab
2. Click on the meeting to open for details
3. Click the “Join” button (you will not actually join the meeting yet)
4. Choose the video and audio buttons as desired and click the “Join now” to join the meeting
5. When done, Click the Red button w/white phone icon
1. Find meeting in the Calendar tab
2. Click on the meeting to open for details
3. Click the “Join” button (you will not actually join the meeting yet)
4. Choose the video and audio buttons as desired and click the “Join now” to join the meeting
5. When done, Click the Red button w/white phone icon
HOW TO JOIN A TEAMS VIDEO MEETING ON A smartphone
How to Join a Scheduled Video Meeting on a Smartphone
1. Find meeting in the Calendar tab
2. Click on the meeting to open for details
3. Click the “Join” button (you will not actually join the meeting yet)
4. Choose the video and audio buttons as desired and click the “Join now” to join the meeting
5. When done, Click the Red button w/white phone icon
1. Find meeting in the Calendar tab
2. Click on the meeting to open for details
3. Click the “Join” button (you will not actually join the meeting yet)
4. Choose the video and audio buttons as desired and click the “Join now” to join the meeting
5. When done, Click the Red button w/white phone icon
